 | Returns Policy |  |
Returns Policy
Items MUST be returned to our warehouse within 7 CALENDER DAYS OF RECEIPT (Receipt date is the date that the parcel was signed for).
Should an item(s) not be required, and is returned back to our warehouse between 8 and 30 calendar days from original receipt date by the customer, we will be happy to accept the item(s) back for a refund of goods to the value of 75% of the purchase price (excluding shipping).
Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs.
GOODS RETURN NUMBER
Before returning any item(s) please call us Monday to Thursday 9.30am to 4.00pm & Friday 9.30am to 1.00pm on 02920 882031 to obtain authorisation for returning the item(s), and a GOODS RETURNS NUMBER or email sales@dunbarcostumes.co.uk. The GRN must be included with the returned item; without this, we will not be able to process the return. You will be asked if you prefer a refund or an exchange. In addition to this, you will also be asked to confirm your order number, name & address, so please have these ready.
Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.
All items will be inspected on their return to our warehouse.
POSTAGE COSTS
We DO NOT refund shipping costs; it is the Customers responsibility to return the item to us.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
We AIM to make refunds within one week of receipt back to us, though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse.
What we will NOT Refund:
1) Items returned without a Goods Return Number.
2) Items returned longer than 7 Calendar days from date of receipt (see above for items returned between 8 and 30 days).
3) Items that have been Worn / Washed / Torn / Soiled (Signs of Makeup).
4) Items returned without complete undamaged Packaging.
5) Items returned in a Non Resalable condition.
6) Due to hygiene, Wigs, Mask, Stockings / Tights, Hats, Tights, Feather Boas,Teeth, Eyelashes, Underwear & Makeup.
7) Merchandise must not be altered in any way including the removal of Labels & Tags.
8) Postage Fees. This includes deliveries that the customer deems 'too late' and is therefore refused by the customer.
9) Costumes that include Tights / Stockings that have been opened & tried on.
Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such 'In Dispute' items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such 'In Dispute' items back to you; otherwise they will be destroyed within 90 calendar days from their receipt back to us.
CAERPHILLY SHOP has a no returns policy
COSTUME EXCHANGE:
Can I exchange my item?
Yes, but you must first contact us as above, within 7 days of receipt to obtain a Goods Return Number. Please include £3.00 to cover the return postage.
FAULTY GOODS:
Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible by calling us Monday to Thursday 9.30am to 4.00pm & Friday 9.30am to 1.00pm 02920 882031 within 7 calendar days from the date of delivery.
Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so will result in delay of any refund.
May we please ask you to additionally note:
We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration of the ordered goods.
Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.
Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 90 calendar days from their receipt back to us.
|
|
|
|
